Terms and Conditions for Landscaping Leyton Services
These Terms and Conditions set out the basis on which landscaping services are provided by us to residential and commercial customers. By making a booking, confirming an order, or allowing work to commence, you agree to be bound by these terms. They are intended to be clear, fair, and consistent with UK consumer and contract law. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply.
For the purposes of these terms, references to landscaping Leyton, landscaping services, or Leyton landscaping services mean the design, installation, maintenance, clearance, and related outdoor works agreed between the parties. This may include garden preparation, turfing, planting, hard landscaping, fencing, minor groundworks, waste clearance, and other services expressly listed in the quotation or order confirmation. Any work not specifically included must be agreed in writing before it is carried out.
These terms apply to all landscape services in Leyton unless a separate written agreement signed by both parties states otherwise. Any additional conditions issued by the customer will not apply unless we have accepted them in writing. The version of the terms in force on the date of booking will usually apply to the relevant service, unless a later version is required by law or expressly agreed.
Booking Process
A booking is only confirmed when we have accepted the request and issued written confirmation, which may be by email or another agreed method. A quotation does not itself create a binding contract unless it states that it is accepted without further steps. We may ask for measurements, photographs, site access details, or a site visit before confirming the scope of the work. This helps ensure that the proposed landscaping project is suitable and that the price is accurate.
Customers must provide accurate information about the property, the condition of the site, underground services, boundaries, access restrictions, parking, existing structures, and any known hazards. If the site information changes before work begins, you must notify us promptly. We reserve the right to revise the quotation, timing, or method of work where the information provided was incomplete or inaccurate. Any delay caused by missing or incorrect information may affect scheduling and the final cost.
We will normally confirm the date or estimated period for carrying out the landscaping work, but such dates are not guaranteed unless expressly stated as fixed. Weather conditions, supply delays, seasonal planting windows, and access issues may require changes to the schedule. Where a deposit is requested, the booking may not be secured until the deposit has cleared. If the customer fails to make the initial payment on time, we may withdraw availability and offer the slot to another customer.
Payments and Pricing
All prices will be stated in pounds sterling and, where applicable, may be subject to VAT. Unless the quotation says otherwise, prices are estimates based on the information supplied and may be adjusted if the actual work differs materially from the original description. We will explain any significant variation before proceeding where reasonably practicable. Additional charges may apply for extra labour, materials, waste disposal, hire equipment, or unforeseen site conditions.
Payment terms will be set out in the quotation, invoice, or booking confirmation. Depending on the nature and size of the job, we may require a deposit, staged payments, part payment on commencement, or payment on completion. Unless otherwise agreed, invoices are payable within the period stated on the invoice. Late payment may result in suspension of work, withholding of materials, and recovery action. We may also charge interest on overdue sums in accordance with applicable law.
Where materials are ordered specifically for your project, these may need to be paid for in advance or may become non-refundable once ordered. Any planting stock, aggregates, timber, paving, or custom items are sourced in good faith from third parties and may be subject to market fluctuations. If you request a change to the original landscaping plan, we may issue a revised quote reflecting additional labour or material costs before continuing with the modified works.
Cancellations, Delays, and Rescheduling
Customers may cancel or reschedule a booking by giving notice within a reasonable time before the start date. The amount of notice required may depend on the size and nature of the job and will be stated in the confirmation where possible. If cancellation is made after materials have been purchased, specialist labour has been arranged, or work has already started, you may be responsible for reasonable costs already incurred. These may include administration time, waste disposal charges, and non-returnable material costs.
Where a deposit has been paid, the deposit may be retained in full or in part to cover losses arising from late cancellation or failure to provide access. If we need to cancel or postpone due to illness, unsafe weather, supply issues, or events beyond our reasonable control, we will notify you as soon as practicable and offer a new date where possible. We are not liable for indirect losses caused solely by a reasonable change to the schedule, provided we act fairly and in good faith.
If you are not present when access is required or if the site is not ready for the agreed work to begin, this may be treated as a customer delay. In such circumstances, we may charge for wasted travel, labour waiting time, or an aborted visit. Repeated inability to access the property may require rebooking and additional charges. We encourage customers to ensure gates, driveways, shared access routes, and permit arrangements are all in place before the scheduled start.
Liability and Service Standards
We will carry out landscaping work with reasonable skill and care, using competent personnel and appropriate methods for the type of job agreed. However, because outdoor environments are affected by weather, soil conditions, drainage, plant health, and previous works on the property, some outcomes may vary. Natural materials can change in appearance over time, and living plants are subject to seasonal and environmental influences beyond our control.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to this, we are not responsible for losses that are indirect, consequential, or unrelated to the direct supply of the services. This includes loss of profit, loss of enjoyment, or loss caused by matters outside our reasonable control. Our total liability for any claim relating to a particular job will generally not exceed the amount paid or payable for that job, except where law requires otherwise.
If you believe there is a problem with the workmanship, you must notify us within a reasonable time after completion and before carrying out any remedial work yourself or by others, unless there is an emergency. We may request photographs or a site inspection to assess the issue. Where a defect arises from our work and is properly notified, we may, at our option, repair, replace, or re-perform the affected part of the service. This does not apply to normal wear and tear, misuse, lack of maintenance, or damage caused by third parties.
Customer Responsibilities
The customer must ensure that the property is safe and reasonably prepared for the agreed landscaping service. This includes removing valuables, securing pets, disclosing underground utilities where known, and obtaining any necessary permissions, consents, or licences that are the customer’s responsibility. If planning permission, landlord consent, freeholder approval, party wall matters, or similar approvals are needed, the customer must obtain them unless we have expressly agreed in writing to assist. Work may be delayed or stopped if required approvals are missing.
You must provide access to water and electricity where these are reasonably needed for the works and where available on the property, unless otherwise agreed. Any restrictions relating to neighbours, shared entrances, trees, covenants, or protected areas should be disclosed in advance. If you ask us to work around existing features or to preserve certain areas, we will take reasonable care, but you remain responsible for identifying features that are valuable, fragile, or important to retain.
During the course of the landscaping project, we may need to vary the sequence of works due to weather, soil conditions, or supply issues. The customer should not instruct our team to ignore safety procedures or to continue work where conditions are unsafe. We reserve the right to pause the job if continued work would create a health and safety risk. In such cases, any resulting delay will not be treated as a breach by us.
Waste Removal and Regulations
Where waste removal is included, all green waste, rubble, soil, timber, and general site debris will be handled in accordance with applicable UK waste regulations. Waste may be removed by licensed carriers, taken to authorised disposal or recycling facilities, or separated for reuse where appropriate. Customers should understand that the cost of lawful disposal can vary depending on the type and volume of material. Any quote for clearance is based on the information available at the time and may change if significantly more waste is encountered.
If waste is generated from hidden site conditions, such as buried concrete, asbestos-related material, contaminated soil, or unexpectedly large volumes of hardcore, we may stop the work and seek instructions. Such materials may require specialist handling and cannot be dealt with as ordinary garden waste. The customer is responsible for alerting us to any known contamination or hazardous substance before work starts. We will not knowingly remove or dispose of regulated hazardous waste without the proper procedures and authorisations.
Where the customer chooses to keep waste on site, the customer is responsible for ensuring that storage is safe, lawful, and does not cause nuisance or obstruction. Any waste left behind at the customer’s request after completion becomes the customer’s responsibility unless otherwise agreed in writing. We reserve the right to charge for additional loading, sorting, or disposal if waste volumes are greater than estimated or if segregation is required by law or by the receiving facility.
Ownership of Materials and Risk
Unless otherwise agreed, ownership of materials supplied by us will pass only when full payment has been received. Until then, we may retain rights in any unprocessed or unused materials to the extent permitted by law. Risk in materials may pass earlier if they are delivered to site or incorporated into the works, depending on the circumstances and the wording of the quotation. If any materials supplied by the customer are defective or unsuitable, we may refuse to install them or may do so only at the customer’s risk.
Plants, turf, and other living materials are supplied subject to natural variation. We do not guarantee exact colour, shape, growth pattern, or long-term survival unless a specific written guarantee is given. Aftercare, watering, feeding, pruning, and seasonal maintenance may be necessary to achieve the desired appearance. If the customer declines recommended aftercare, any resulting deterioration is not our responsibility. Similarly, hard landscaping materials may weather, settle, or develop character over time, which is a normal feature of installation.
No title to tools, plant, or equipment used by us passes to the customer, even if left on site temporarily. We may remove our equipment at any time after the work has been completed or if the contract ends for any reason. The customer must not use, move, or interfere with our tools, machinery, or materials without permission. Any loss or damage caused by interference may be charged to the customer where permitted by law.
Complaints, Variation, and Governing Law
If you have a complaint about the landscaping service, you should raise it as soon as reasonably possible so we can investigate and, where appropriate, attempt a fair resolution. We may request access to inspect the issue and may propose a remedy in line with the nature of the concern. A complaint does not allow the customer to withhold undisputed sums that are due for completed work, unless a legal right to do so applies. We aim to deal with concerns proportionately and in good faith.
Any variation to these terms or to the agreed scope of the landscaping work must be made in writing to be effective. Failure to enforce any part of these terms on one occasion does not mean that it will be waived in future. If any clause is found invalid or unenforceable, it will be interpreted, where possible, so as to remain effective; otherwise it will be severed and the rest of the terms will continue in force. These terms constitute the full agreement between the parties in relation to the booking, unless a separate written contract states otherwise.
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction, meaning that legal proceedings may be brought in those courts if necessary. By using our landscaping services, you acknowledge that you have read, understood, and agreed to these conditions in relation to your booking and any related works.
